October 2023

  • Leadership Journeys [135] – Manish Kumar – “You never get enough time to spend with your loved ones”

    This is the Leadership Journey series on the Choosing Leadership Podcast.

    I believe we all have a lot to learn from each other’s stories – of where we started, where we are now, and our successes and struggles on the way. With this series of interviews, my attempt is to give leaders an opportunity to share their stories and for all of us to learn from their generous sharing. If you know a leader whom you would like to see celebrated on the show, please send me a message on LinkedIn with their name.

    In this insightful interview, we sit down with Manish Kumar, an entrepreneur and content creator extraordinaire, to explore his remarkable journey of transformation and resilience. 

    Manish’s story is a beacon of hope, from navigating the tumultuous waters of corporate life to forging his own path towards entrepreneurship, all while facing the daunting challenges brought about by the global pandemic.

    Learn how Manish took control of his life and time, with a passionate drive to provide the best for his family. Discover the secrets of his success, including the importance of diversifying your portfolio and managing cash flow effectively. 

    Manish’s wisdom extends to leadership, emphasizing the crucial role of building a visionary team and staying humble amidst confidence.

    This interview is a treasure trove of inspiration and practical advice for anyone seeking to overcome adversity and thrive in the world of business and leadership. 

    Tune in and let Manish Kumar’s experiences guide you toward your own path of growth and fulfillment. 

    You can find Manish Kumar at the below links

    In the interview, Manish shares

    • “I should actually take control of my own life. I should take control of my own time so that I can actually give the best time to my daughter, to my family, to my parents, everybody.” 
    • “It is very important to diversify the portfolio.”
    • “Starting a business is not difficult, but running a business and retaining that business is very important.” 
    • “If you’re starting a business, for at least two years, stop investing in stocks and cryptos. Start investing in yourself.” 
    • “In terms of the business, I believe there are two different challenges. One is the team management. You need good guys in your team.” 
    • “The fundamental of any business is the cash flow. If you know how to manage your cash flow, you can do business anywhere.” 
    • “Believe in yourself is the most important thing.” 
    • “The more you become confident, try to become more and more humble. That is the most important thing.” 
    • “It’s okay to deal with failures because everybody faces such kind of failures.”
    • “The more you get humble, you will see, you will get a lot of support and love from your family, from your community.”
  • Leadership Journeys [134] – Aron Ezra – “I love thinking about the future and different possibilities”

    This is the Leadership Journey series on the Choosing Leadership Podcast.

    I believe we all have a lot to learn from each other’s stories – of where we started, where we are now, and our successes and struggles on the way. With this series of interviews, my attempt is to give leaders an opportunity to share their stories and for all of us to learn from their generous sharing. If you know a leader whom you would like to see celebrated on the show, please send me a message on LinkedIn with their name.

    In this captivating interview, Aron Ezra, Chairman of Plan A Technologies, takes us on a journey through his remarkable career, filled with unexpected twists and profound insights. 

    From an early fascination with creativity to becoming a crisis manager for Fortune 100 companies, Aaron shares his unique path to entrepreneurship. 

    He delves into the transformative power of embracing change, drawing from his experiences in guiding organizations through tumultuous times. Aron’s wisdom shines as he discusses effective leadership during crises and the importance of self-reflection. 

    Discover how he fosters a culture of innovation at Plan A Technologies and find inspiration in his passion for work that feels more like a rewarding hobby than a job. 

    Join us for this illuminating conversation that’s sure to leave you energized and motivated for your own leadership challenges.

     

    You can find Aron Ezra at the below links

    In the interview, Aron shares

    • “We do work for clients all over the globe, tackling all sorts of interesting technology challenges.”
    • “Change went from being scary to being exhilarating and exciting.”
    • “Very often, organizations got to that place because some people had made some very bad decisions and terrible mistakes.”
    • “Life is short, and you gotta do everything you can to make the most of the time that you have.”
    • “We focus on creating an environment that’s almost academic in nature, where culture fit is just as important as technical fit.”
    • “When we take on clients, we take on clients in the verticals that we know very well.”
    • “I would love to see the company continue to diversify, get into even more verticals, even more countries.”
    • “I get a chance to keep exercising those creative muscles as we grow.”
    • “Our clients are coming to us and saying, ‘What am I missing? Tell me how I can make this better.’”
    • “That joy that comes from your work, where your work doesn’t totally feel like work, is something that is way too rare in the world.”
  • Leadership Journeys [133] – Kathleen Hunter – “We all have something valuable to share”

    This is the Leadership Journey series on the Choosing Leadership Podcast.

    I believe we all have a lot to learn from each other’s stories – of where we started, where we are now, and our successes and struggles on the way. With this series of interviews, my attempt is to give leaders an opportunity to share their stories and for all of us to learn from their generous sharing. If you know a leader whom you would like to see celebrated on the show, please send me a message on LinkedIn with their name.

    In this engaging interview, Kathleen Hunter, a passionate advocate for embracing one’s uniqueness, takes us on a profound journey of self-discovery and leadership. 

    Growing up in a traditional household, Kathleen shares how gender stereotypes influenced her life and career choices. 

    Her story underscores the importance of education as a gateway to endless opportunities. 

    Kathleen’s deep insights into inner knowing and the power of meditation will leave you inspired to align your thoughts and emotions for effective leadership. 

    Join us as we explore the transformative journey of self-awareness, trust, and the pursuit of authentic leadership.

     

    You can find Kathleen Hunter at the below links

    In the interview, Kathleen shares

    • “We are unique and have valuable skills, gifts, and preferences to share, but we are often trained away from that sense of uniqueness.” 
    • “Gender stereotypes are a huge part of limiting our perspectives and identity, but we are at an awakening in many societies.” 
    • “Education was my gateway to more opportunities, and it’s a guiding theme in my life.” 
    • “Trusting my internal guidance and connecting with my inner knowing has been essential to my journey.” 
    • “We’re taught to know who we are, but the truth is, who we are changes over time.” 
    • “We can always connect about something and agree on something; I’m not here to tell somebody what is right or wrong.”
    • “Knowledge is something that we know has value, and it goes beyond mere information or data.” 
    • “Meditation helps gain alignment between thoughts, emotions, and the physical experience.” 
    • “Wellbeing is a spectrum of emotions and physical experiences, from peace and tranquility to enthusiasm and joy.” 
    • “Letting go is not giving up on your desires; it’s about trusting the universe’s guidance and knowing that wellbeing is natural.”
  • Leadership Journeys [132] – Josh Staph – “A good leader knows what questions to ask and what questions need to be answered”

    This is the Leadership Journey series on the Choosing Leadership Podcast.

    I believe we all have a lot to learn from each other’s stories – of where we started, where we are now, and our successes and struggles on the way. With this series of interviews, my attempt is to give leaders an opportunity to share their stories and for all of us to learn from their generous sharing. If you know a leader whom you would like to see celebrated on the show, please send me a message on LinkedIn with their name.

    In this captivating interview, we sit down with Josh Staph, the dynamic President and CEO of Duncan Toys Company, an iconic brand with a rich history dating back to 1929. 

    Get ready to dive into a conversation that transcends toy-making and ventures into the fascinating world of innovation and leadership. 

    Discover how Josh seamlessly transitioned from the digital media industry to the toy business, breaking traditional molds along the way. 

    He shares invaluable insights about the power of empathy in leadership, the importance of embracing change, and how building a strong team is the cornerstone of success. 

    If you’re looking for inspiration and actionable leadership wisdom, this interview is a must-listen! 

    You can find Josh Staph at the below links

    In the interview, Josh shares

    • “Duncan is one of the world’s oldest and most recognized toy brands, founded in 1929.”
    • “We have a patented yo-yo technology with sensors built in, allowing us to bring yo-yos to mobile gaming.”
    • “Leadership is not about having all the answers, but knowing what questions to ask.”
    • “Understanding what makes people tick is the key to helping them reach their goals.”
    • “I can’t do it all on my own. Part of leadership is building a team of people who can do things better than you.”
    • “My family is my rock, and they recharge my batteries.”
    • “One of the challenges of leading people is avoiding long-lasting negative impacts when changing course.”
    • “Clear communication is key to navigating changes without causing emotional stress.”
    • “Leaders should be open and willing to admit when mistakes are made and take responsibility for them.”
  • Leadership Journeys [131] – Dmitrii Kustov – “No matter what you do, do it to your best ability”

    This is the Leadership Journey series on the Choosing Leadership Podcast.

    I believe we all have a lot to learn from each other’s stories – of where we started, where we are now, and our successes and struggles on the way. With this series of interviews, my attempt is to give leaders an opportunity to share their stories and for all of us to learn from their generous sharing. If you know a leader whom you would like to see celebrated on the show, please send me a message on LinkedIn with their name.

    Get ready to be inspired by Dimitri Kustov, the founder of Regex SEO, in this enlightening interview. 

    Join us as Dimitri shares his incredible journey from a mathematics graduate to a successful entrepreneur in the world of digital marketing. 

    Discover how he turned an unexpected career twist into an opportunity for growth and how his unique perspective on time and purpose transformed his approach to business. 

    Gain valuable insights on leadership, finding your ‘why,’ and measuring success beyond financial metrics. 

    Don’t miss this conversation that will not only motivate you but also challenge the way you think about your own leadership journey.

     

    You can find Dmitrii Kustov at the below links

    In the interview, Dmitrii shares

    • “Our goal is to take any business out there from the level they’re at to that next level they have as their goal.” 
    • “No matter what you do, do it to your best ability. Be the best burger flipper in the world.” 
    • “As a business owner, there are so many other things from sales to hiring, recruitment to taxes, to marketing.” 
    • “The only unrenewable resource is time. You can’t reinvent time.” 
    • “Count the times, not the years. Make every moment count.” 
    • “I want to leave the planet better than it was when I came in. Let’s work with companies that care about the future.” 
    • “Measure everything in ’cause,’ not just money. Define your impact and goals beyond financial metrics.” 
    • “Finding your ‘why’ can become the glue that ties your team together through tough times and good times.” 
    • “These questions about purpose and meaning can create joy in the journey, not just at the milestones.” 
    • “More than anything, it’s about creating a meaningful and beautiful impact on the world.”
  • Visionary Voices [06] – Tina Kuhn and Neal Frick – “We both had different but compatible leadership styles”

    Welcome to Choosing Leadership, and this is another episode of the “Visionary Voices” series with your host, Sumit Gupta.

    In this dynamic new series of episodes, I am bringing you thought-provoking conversations with visionary leaders who have reshaped industries, challenged norms, and carved their own paths to success. In a world where leadership is a blend of art and science, where the ability to navigate uncertainty is as crucial as driving innovation, we’re diving headfirst into the minds of those who’ve mastered the craft.

    In this insightful interview, join Neal and Tina as they delve into the world of empathetic leadership, offering invaluable wisdom and practical advice. 

    Discover how empathy goes beyond mere sympathy and compassion, shaping their dynamic leadership styles. 

    Uncover the compelling link between empathy and organizational success, as they explore the ROI of empathy and its impact on productivity and customer relationships. 

    They share personal anecdotes and lessons learned, shedding light on how introspection and constructive criticism have fueled their growth as leaders. 

    Tune in to grasp the transformative power of empathy in today’s ever-evolving business landscape, whether you’re leading in-person or navigating the challenges of remote work.

     

    You can find Tina Kuhn and Neal Frick at the below links

    In the interview, Tina and Neal share

    • “Empathy in leadership is about looking at the big picture, beyond sympathy and compassion.” 
    • “Empathy first leadership allows you to understand an individual’s perspective and adjust your management style to support them.” 
    • “The ROI of empathy is about understanding your customers, which directly correlates with sales and productivity.” 
    • “Trust is the foundation of a strong leadership team, and it’s built on communication and recognizing others’ perspectives.” 
    • “To be an effective leader, you must continue to grow, learn, and listen to others. Narrowing your viewpoint makes you a less effective leader.” 
    • “Empathetic confrontation is about solving problems and removing ego from the equation to benefit everyone.”
    • “Diverse perspectives shape leadership positively, leading to better decision-making and problem-solving.” 
    • “Empathy in marketing and sales means understanding customer needs and solving their problems with your product or service.” 
    • “Remote work requires deliberate leadership and empathy to build trust and maintain effective communication.” 
    • “Empathy is the key to successfully running a virtual organization, understanding team needs, and holding people accountable.” 
  • Visionary Voices [05] – Mark Beal – “Every generation brings unique value to the workplace”

    Welcome to Choosing Leadership, and this is another episode of the “Visionary Voices” series with your host, Sumit Gupta.

    In this dynamic new series of episodes, I am bringing you thought-provoking conversations with visionary leaders who have reshaped industries, challenged norms, and carved their own paths to success. In a world where leadership is a blend of art and science, where the ability to navigate uncertainty is as crucial as driving innovation, we’re diving headfirst into the minds of those who’ve mastered the craft.

    Get ready for an insightful conversation that delves into the dynamic world of generational leadership! In this interview, we sit down with Mark Beal, a seasoned expert with over 30 years in public relations and marketing, who has made an extraordinary transition into academia. 

    Mark shares his journey from working with top-tier brands like the Rolling Stones and the Super Bowl halftime show, to shaping the minds of the next generation as a full-time professor at Rutgers University. 

    Discover how Gen Z is reshaping the workforce and learn valuable tips on how to engage, retain, and empower this tech-savvy, purpose-driven generation. 

    Mark’s perspective on bridging generational gaps and embracing change is a must-listen for anyone navigating leadership challenges in today’s evolving landscape.

    You can find Mark Beal at the below links

    In the interview, Mark shares

    • “Generation Z will become the focus in 2023, 2024, 2025.”
    • “They’re the first generation that learned to swipe before they wiped.”
    • “They welcome technology, they welcome ways to improve efficiencies using technology.”
    • “They are the most inclusive generation, the most diverse generation.”
    • “They prioritize diversity and inclusion. They wanna belong.”
    • “They are the purpose generation. They are looking to support brands with a higher purpose.”
    • “They’re contributing to making mental health less of a taboo topic.”
    • “Give them the opportunity as ZEOs, to launch something new, try something new, create something new.”
    • “Experience counts. Don’t discount the experience of an older generation.”
    • “Millennials are the critical bridge between the older generations and Gen Z.”
  • Visionary Voices [04] – Chris Cirak – “Your true calling is not something that is comfortable to you.”

    Welcome to Choosing Leadership, and this is another episode of the “Visionary Voices” series with your host, Sumit Gupta.

    In this dynamic new series of episodes, I am bringing you thought-provoking conversations with visionary leaders who have reshaped industries, challenged norms, and carved their own paths to success. In a world where leadership is a blend of art and science, where the ability to navigate uncertainty is as crucial as driving innovation, we’re diving headfirst into the minds of those who’ve mastered the craft.

    In this captivating interview, we sit down with Chris, a seasoned entrepreneur and mindfulness expert who has navigated the complex terrains of both the corporate world and startup culture. 

    With a background rich in diversity and a proficiency in four languages, Chris shares his remarkable journey of self-discovery, emphasizing the critical importance of internal alignment in achieving external success. 

    He delves into the transformative power of mindfulness, offering practical insights on how to cultivate presence in our fast-paced lives and leverage it for personal and professional growth. 

    Discover how Chris’s unique perspective on surrender and clear action can help you navigate leadership challenges with newfound clarity and resilience. 

    Tune in to explore the profound connections between mindfulness, movement, and authentic leadership in this inspiring conversation.

    You can find Chris Cirak at the below links

    In the interview, Chris shares

    • “I grew up speaking four languages and always had the contrast of there is no absolute truth.”
    • “I was always in creator mode.”
    • “I had nurtured the external life so much that you can only go so far with that until the internal life starts to call you.”
    • “It’s realizing that everything we do is driven by something inside of us that needs more fulfillment.”
    • “The way we make peace with everything is to come out of resistance to them and to see them as they are.”
    • “Your true calling is something that, like the word implies, is calling you to something, which means you’re not ready yet.”
    • “As we heal ourselves, then we become healers for others.”
    • “Meditation is not a separate activity. It’s a state of being that we bring to the things that we do.”
    • “It’s always maintaining a connection to how we are feeling, a feeling state without judging the feelings.”
    • “Surrender is staying out of wanting the situation to be something it’s not. It’s already happened.”
  • Visionary Voices [03] – Joey Havens – “You don’t manage people. You lead people.”

    Welcome to Choosing Leadership, and this is another episode of the “Visionary Voices” series with your host, Sumit Gupta.

    In this dynamic new series of episodes, I am bringing you thought-provoking conversations with visionary leaders who have reshaped industries, challenged norms, and carved their own paths to success. In a world where leadership is a blend of art and science, where the ability to navigate uncertainty is as crucial as driving innovation, we’re diving headfirst into the minds of those who’ve mastered the craft.

    In this insightful interview, Joey Havens, a seasoned CPA and former managing partner of a renowned firm, takes us on a journey through the fascinating world of workplace culture transformation. 

    With over 40 years of experience under his belt, Joey shares his secrets to success, highlighting the pivotal role of culture as the number one strategy for growth and profitability. 

    From the power of personal faith to the courage required to prioritize people over immediate results, his wisdom offers a fresh perspective on leadership in today’s fast-paced world. 

    Join us as we delve into the art of leading with significance, fostering resilience, and driving long-term success through a people-first approach.

    You can find Joey Havens at the below links

    In the interview, Joey shares

    • “We decided we would make culture, workplace culture our number one strategy.”
    • “The more our culture got stronger, the more our business grew, the better our profitability was.”
    • “Success is all about me. Leading with significance is about serving the people you work with.”
    • “When you lead with significance and put people first, success always follows in big bundles.”
    • “We grew double digits the next two years as people really bought in, leaned into that.”
    • “Leadership is behaviours. It takes an authentic heart, truly caring for others.”
    • “Commitment starts with honouring the values and living them, so people see and believe.”
    • “People need goals and accountability. But it’s not about not having expectations; it’s about clarity.”
    • “A key to a magnetic culture is leaders trusting first, being vulnerable enough to trust.”
    • “Good is not good enough; always strive to be better, especially in an exponential world.”
  • Visionary Voices [02] – Eric Holsapple – “It is impossible to listen when we judge others.”

    Welcome to Choosing Leadership, and this is another episode of the “Visionary Voices” series with your host, Sumit Gupta.

    In this dynamic new series of episodes, I am bringing you thought-provoking conversations with visionary leaders who have reshaped industries, challenged norms, and carved their own paths to success. In a world where leadership is a blend of art and science, where the ability to navigate uncertainty is as crucial as driving innovation, we’re diving headfirst into the minds of those who’ve mastered the craft.

    Join us for an inspiring interview with Eric Holsapple, a seasoned business veteran with over 40 years of experience in real estate and economics. 

    In this conversation, Eric shares his incredible journey from a successful yet unhappy executive to a mindful leader. Discover how mindfulness and purpose transformed his life and business. 

    Eric offers valuable insights into the power of acceptance, the importance of aligning your life’s purpose with your business, and the role of mindfulness in leadership. 

    If you’re looking for practical wisdom on becoming a more mindful and purpose-driven leader, this interview is a must-listen.

    You can find Dr Eric Holsapple at the below links

    In the interview, Eric shares

    • “Profit is not a purpose. Profit’s the result of a purpose-driven organization.” 
    • “Purpose is your North star. It’s the guiding light during difficult times.” 
    • “Acceptance is the first step to change. When I accept myself, then I can change.” 
    • “Mindfulness is tapping into your gut instinct and having the confidence to act on it.” 
    • “Being present is a major purpose in life – it’s recognizing why you’re here and being awake.” 
    • “Start with yourself. You’re the only one you can change to make a difference.” 
    • “Purpose can’t be that far off from the purpose in life. Align your business with your life’s purpose.” 
    • “Presence is accessible to anyone in any given moment, just be present.” 
    • “You can’t have a mindful corporation, but you can have mindful individuals within it.” 
    • “Start with yourself, set an empowering vision, and lead by example.” 
  • Issue #88, 3 Oct 2023 – The Simple Art of Long-Term Success (simple is not always easy)

    Welcome to the Deploy Yourself Newsletter, where I gently provoke you to show you your own power. This newsletter is an invitation to your leadership. You can also read this issue online.

    Hey,

    The Simple Art of Long-Term Success

    Do you ever wonder what sets apart those who achieve lasting success from those who fall short?

    Since I grew up not having much, I have been fascinated by the above question since childhood.

    In my teens and early twenties, I got enthralled by our usual definitions of success – work hard, push ourselves and others, do not show weakness, do whatever it takes and become ruthless.

    On this journey, I tasted success and met many successful people who have “made it”.

    And yet, I never found real happiness, satisfaction or joy.

    And when I dug deeper into the lives of those who were successful, I found them miserable – and yes, I am talking about millionaires and even a few billionaires.

    It’s time to shift our perspective and adopt a mindset that guarantees long-term success – which is not just about results but also the kind of life we live. If we are not joyful, healthy, feel proud, and take meaning from what we do every day, is it even success?

    In my book, it is DEFINITELY not that.

    You can stop reading if that is a success for you.

    Today, I want to challenge you to think differently about your success and embrace a few simple strategies that will propel you to new heights.

    Here’s my winning formula for success (the way I define it):

    1. Goals: Decades – Set your sights on grand, audacious goals that span decades. Think beyond immediate gains and envision the legacy you want to create. And it has to matter to you on a deeper personal level. Powerful goals which you do not care about create SCAMS, not a LIFE.
    2. Strategy: Yearly – Craft a strategic roadmap that aligns with your long-term vision. Each year, evaluate and adjust your trajectory to stay on course. The reason to think yearly is to measure progress, not to become rigid and never change.
    3. Tactics: Quarterly – Break down your strategy into actionable quarterly plans. Stay agile and adapt as needed, keeping your finger on the pulse of the ever-changing business landscape. Live life in powerful chunks of 90 days.
    4. Effort: Daily – Success is not an overnight phenomenon; it requires consistent daily effort. Commit yourself to relentless execution and discipline, even on the toughest days. Practice over performance.

    The above will help you outlast everybody. This is how you defy the odds.

    In a world filled with those seeking instant gratification and quick wins, keep it simple and plan for the long haul.

    While others come and go, you’ll remain steadfast, building momentum with each passing day.

    As I said it, it is SIMPLE.

    BUT

    SIMPLE is not the same as EASY

    Consistent daily action is where the rubber meets the road.

    Where in your life will you start applying the above?

    Hit reply to share your answers.

    I read and respond to every reply.

    Fascinating Articles & Stories

    One

    New interviews on the Choosing Leadership podcast

    Since I have not written to you for 2 weeks, here are all the interviews that have been published since then on the podcast.

    Bookmark them and listen at your leisure.

    1. I learned from Abhinav & Raghav Aggarwal that “You are the sum of all the things you do daily”
    2. I learned from Michael McFall that “It is on YOU to earn the right to lead”
    3. I learned from Sanjay Kaul that “I’m not here by design, I am here by default.”
    4. I learned from Stefany Barker that “Things are hard, but they can be under control”

    Two

    Curated resources for your leadership

    Here are my best finds from all over the internet for your leadership. Make yourself tea/coffee as you read, listen and learn.

    Pro-tip – Listen and read the below about YOU – not about the author. (reply back and ask if you do not understand what that means)

    That’s it for now. If you have any questions or feedback, or if you are new and want to introduce yourself, hit reply. I read and respond to every reply. All the best,

    Sumit

    P.S. – I am looking to interview more inspirational leaders on my podcast. If you know anyone I should interview, make an introduction.

    (Twitter) @SumitGupta
    (LinkedIn) Connect

  • Visionary Voices [01] – John Nance – “A good leader is also a follower”

    Welcome to Choosing Leadership, and this is another episode of the “Visionary Voices” series with your host, Sumit Gupta.

    In this dynamic new series of episodes, I am bringing you thought-provoking conversations with visionary leaders who have reshaped industries, challenged norms, and carved their own paths to success. In a world where leadership is a blend of art and science, where the ability to navigate uncertainty is as crucial as driving innovation, we’re diving headfirst into the minds of those who’ve mastered the craft.

    In this enlightening interview, we sit down with John J Nance, a multifaceted expert with a remarkable career spanning aviation, law, and safety. 

    With a warm and engaging demeanor, John shares invaluable insights into leadership, safety, and the power of human factors in high-stakes industries. 

    His journey from an Air Force pilot to an acclaimed aviation analyst offers a unique perspective on the importance of trust, transparency, and continuous improvement in leadership. 

    John’s wisdom extends beyond the cockpit, emphasizing the need for adaptable systems and open communication in any field. 

    Tune in for a conversation that will inspire and equip you to navigate the challenges of leadership with newfound clarity and purpose.

     

    You can find John J. Nance at the below links

    In the interview, John shares

    • “I’ve spent the last almost 30 years now trying to translate these human factor elements from aviation and nuclear power generation to the medical profession.”
    • “Human beings are incapable of 100% perfection 100% of the time, and no matter how much you yell and scream as a manager, you’re not gonna be able to transcend that completely.”
    • “Blame is for the lawyers. They can figure that out later. What we wanna know is every single solitary thing that went wrong, large and small, that might have contributed to this accident because it’s not just one cause.”
    • “Quality and safety are not the same thing. They’re inextricably intertwined, but they are not the same thing.”
    • “You trust your people. You have deployed them correctly. If that’s the case, you don’t need to be out there in the lead telling everybody what to do when they already know the job.”
    • “You’ve gotta struggle constantly to find out what’s really happening on the front lines and to make sure that your system and your people are able to adjust to that.”
    • “If you’re gonna work in the company and be a part of the company, and the company is gonna care about you, you’ve gotta care about the company.”
    • “If you’re not living what you’re saying, you’re a fraud. People are gonna look at you as a fraud.”
    • “The most dangerous phrase in medicine, not just in America, but all over the world, is ‘this is the way we’ve always done it.’”
    • “Change is a change between a structure that is controlling things and a philosophy.”