Oct 22, 2020 | Communication Skills |
“The right word at the right time will unlock the door to treasures – the wrong one will close it forever” – Rasheed Ogunlaru Think about a discussion you have been planning to have with your manager. For example, to ask for a raise. Perhaps as a manager,...
Jun 15, 2020 | Deploy Yourself, Emotional Intelligence |
“Anger is the deepest form of compassion,” poet and philosopher David Whyte wrote. Most people do not associate anger with compassion. In fact, at first glance, it looks and feels like the exact opposite of compassion. But as with most emotions, the more attention we...
Jun 1, 2020 | Communication Skills, Emotional Intelligence |
On a recent archaeological dig in Man Bac in what is now northern Vietnam, a team of researchers made a remarkable discovery. While unearthing the remains of some Stone Age people who were buried 4,000 years ago, they discovered one young man who had been placed in...
Mar 25, 2020 | Communication Skills |
This guide contains everything you need to know about dealing with conflict, disagreements, and other difficult conversations – be it at work or outside it. How to listen well. Why conflicts are natural? What to do, and what not to do when dealing with...
Nov 15, 2017 | Communication Skills, Deploy Yourself |
In the previous four articles, I have written about what conflicts are, what not to do when they happen, how to prepare to solve them through a conversation, and some practical tips to follow during the conversation itself. However, doing all this doesn’t guarantee...
Nov 8, 2017 | Communication Skills, Deploy Yourself |
So you have prepared well (read my previous article), and are walking into a conflict resolution conversation with trust and respect for the other person. You have established ground rules for the conversation, and you know your BATNA. Even with all this preparation,...
Nov 6, 2017 | Communication Skills, Deploy Yourself |
A conflict resolution conversation is one of the most critical conversations in any organization. The success or failure of this conversation will determine how the inherent energy in a conflict will be used, and how the relationship between the involved parties will...
Nov 2, 2017 | Communication Skills, Deploy Yourself |
We all deal with conflicts in the workplace. In the last 12 years of my professional career, I have had my own share of conflicts. That has left me with some learnings about how to navigate through them successfully. This article is the second in a series of articles....
Oct 31, 2017 | Communication Skills, Deploy Yourself |
CONFLICT! Is that a word that scares you? Is that something that makes you run in the opposite direction? Do you wish you had the skills to handle conflicts better? If you are like most people, you are no fan of conflicts and have often been caught up in the maze of a...
